Meetingmax’s April book of
the month was Exceeding Customer Expectations by Kirk Kazanjian.
Since staying close to our
core values at Meetingmax is such an important aspect of our company’s culture,
this book was chosen to delve deeper into how to improve our customer service
and grow two of our similar core values: Exceed
Expectations and Nurture All Relationships.
This book recommends steps
and strategies for companies to “wow “their customers and maintain a loyal and
dedicated workforce in any business or industry. This was demonstrated through
example by Enterprise, the nations #1 car rental company. The Meetingmax staff
also enjoyed learning more about the importance of cultivating a fun
environment in the workplace, where teamwork can thrive- this fits with another
of our core values “Make it Fun.”
The following are a few highlights
the Meetingmax staff got from the book:
- It is important for companies to remain customer driven, especially in the travel industry. A positive experience for the customer can go a long way.
- Taking a genuine interest in your customers and taking care of them first will help develop strong, long-term loyalty.
- Strong partnerships and the ability to empower employees are invaluable to a company.
Overall
Meetingmax gave this book a rating of 6.85/10 on a scale where 1 equals a book
with little value one would not wish to read again, and 10 equals a fantastic
book with the ability to grow an individual personally, professionally or both.
Exceeding
Customer Expectations was a very touching book, and through audio is was
convenient to listen to, however, we would recommend buying the book in a hard
copy to get more from the book and be able to look back and reference different
key points.
If you
are interested in buying this audio book you can do so here.
If you
are interested in buying a hard copy of this book you can do so here.
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